We love our patients — and we want them to love the care they receive!

Our goal is to make sure every one of our patients has a fantastic experience with our hearing care providers , and that each gets the results they really need. Whether it’s something as simple as a hearing consultation or as impactful as a full hearing aid fitting, making our patients happy is what we’re here for. See what they have to say about our practice!

Also, check out our client’s “Better Hearing Journey’s“!

Budih S.

I could hear better and have a normal life!!

K. Carter

My grandson now says conversing with Grandpa is way better.


Lori is very patient. Hearing devices are complex, but she explains them well.

Ken I.

After receiving my hearing aids, I found out the birds still sing!

Ina J.

At a family brunch in a crowded restaurant last Sunday, I was able to hear and participate fully!

F. Carlberg

Casual Lifestyle

Family no longer has to struggle to communicate with me. Watching TV is a pleasure for everyone. When shopping, [I] am more sure of information given to me by salespeople.


Lori, Natasha, and Jenelle are welcoming, professional, and friendly. Lori has met with me as many times as necessary to make sure my hearing aids work for me at an optimum level. Highly recommended!


Her services are exceptional, very knowledgeable, and friendly. Staff is organized, friendly, and very helpful as well.

Ruth J.

I had damaged my hearing aid on a Tuesday and I was desperate to have it back before Friday so I could attend a concert with friends. Lori and her staff were able to send it out, rush my order, and I picked it up on Friday. I am so grateful for their help and kindness.

Jetty (Henriette) S.

I would like to tell you and your staff how pleased I have been over the years with your service and support. It's been over 10 years and I can count my visits on one hand. Pretty impressive! Yes, just the fact that you see me so… little, is the best recommendation. You do it right the first time! Thank you. A hug for the dogs — they are so cute.

Vicki C.

Lori was very patient with me; I tried four different hearing aids and am very happy with the ones I am wearing.

Jim F.

My hearing loss is a result of 40 years in mining, and it began to intrude on my life about 20 years ago. After a multitude of tests including numerous traditional hearing exams as well as a CT Scan, an MRI, and an AEP (Auditory Evoked Potential), my application to WCB (now called WorkSafeBC) was accepted.

The experienced technician that had done several of my hearing tests recommended Burnaby Hearing Clinic to get the best equipment from the best audiologist. That audiologist was Lori Cunningham, and I’ll be forever grateful for the referral to her.

Lori fitted me with my first BTE Hearing Aids and has been looking after my hearing ever since — almost 20 years. WCB pays for a new set of hearing aids every five years, so Lori has kept me current with the latest technology. My hearing loss is significant at higher frequencies, and Lori has the skill to tune the hearing aids so as to include some of those missing frequencies without inducing any screeching or feedback. My present hearing aids go in at 7am and don’t come out until bedtime, and for the most part I never notice that they’re there.

The office hours at BHC are convenient to me and the location is easily reached by transit, so visits are no problem. The front office staff are always pleasant and very efficient, and dealing with Lori is a true pleasure. With my engineering background, I tend to ask a lot of boring technical questions, but Lori is completely up to date on the technology and always takes the time to give me full explanations.

I’m sure that there are many skilled audiologists in the city, but I’m equally sure that there are none better than Lori Cunningham. I heartily recommend the Burnaby Hearing Clinic.

Yosh A.

Lori is great, and having hearing aids has definitely improved my quality of life, AND I can hear my wife again!

Bob D.

My hearing has been enhanced extremely. I travel a lot, and in every location they have served me well.

Harold L.

I got my hearing aids somewhere else, but they did not work well for me. Lori got me custom ear pieces, and what a difference it has made. The girls help me when I forget which is right and which is left — putting them in the correct ears sure helps, too!

Ron C.

I can hear my wife calling me for dinner. It sure is nice not to miss that anymore.

Dwayne B.

I did not realize what I was not hearing — a happy wife makes for a happy life!

Graham E.

My hearing aids have made an amazing difference to my quality of life and my family.